DemystifyingSix Sigma

A Company-Wide Approach to Continuous Improvement
Alan Larson
ISBN 0-8144-7184-6

Mã:
http://rapidshare.de/files/37176320/Amacom_-_Demystifying_Six_Sigma.pdf
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture.
Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven *** elements of Six Sigma:

* Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth

Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective.

SECTION ONE: THE BASICS OF SIX SIGMA
Chapter 1 The Grass Roots of Six Sigma
Chapter 2 Creating the Cultural Structure
Chapter 3 Preliminary Tasks
SECTION TWO: A SIX SIGMA CONTINUOUSIMPROVEMENT TEAMING MODEL
Chapter 4 Step 1: Create the Operational Statementand Metric
Chapter 5 Step 2: Define the Improvement Teams
Chapter 6 Step 3: Identify Potential Causes
Chapter 7 Step 4: Investigation and Root Cause Identification
Chapter 8 Step 5: Make Improvement Permanent Institutionalization
Chapter 9 Step 6: Demonstrate Improvement
SECTION THREE: GETTING STARTED
Chapter 10 Start Your Journey
Chapter 11 Managing Change